How to Schedule an Exam

Scheduling an Examination Seat and Time

To obtain your preferred testing date, time and location schedule an exam appointment as soon as you receive your Authorization To Test (ATT) letter confirming approval of your eligibility to sit for the examination. This letter includes your name, the test you have been approved to take and your CBNC Candidate ID number. You will need these data exactly as printed on your ATT letter.

You must register for a seat and time no later than sixty (60) days prior to the exam date. After that time, seats for the CBNC examinations cannot be guaranteed by Prometric. Seats are limited; those who register early will have the best opportunities to schedule their exam at a time and location convenient to them.

Online scheduling is encouraged because it is faster and more efficient and can be done any time after receiving your ATT letter. An email address is required to schedule online. Candidates who schedule online will receive an email confirmation of the exam appointment and a Prometric confirmation number. To schedule online, go to www.prometric.com/CBNC Exam appointments can be scheduled by phone Monday through Friday, 8:00 a.m. to 8:00 p.m. (ET) by calling 1-888-763-0134 (U.S.). Candidates scheduling by phone will not receive written confirmation of their appointment so be sure to note the appointment details and confirmation number. Put your confirmation number in a safe place. This number is required to confirm, reschedule or cancel an exam appointment and differs from your CBNC Candidate ID number.

Candidates should be aware that not all test centers will be open on the CBNC test dates, nor will sites necessarily have availability at all times during the day. For this reason, candidates are encouraged to schedule early to get their preferred exam date, time and location.

Scheduling Online (preferred) (A valid email address is required)

• Go to: www.prometric.com/CBNC
• Click the "Start" button in the orange box
• Select your Country and State (if necessary) from the drop down menus and click the "Next"
• Select "Schedule an Exam" from the options
• You will then be directed to an information page about CBNC. Please review this page carefully and then click "Next".
• Review the Data Privacy Notice. You must acknowledge this Privacy Notice by selecting the "I Agree" button. Click the "Next" button to proceed.
• The next page will require you to enter your Eligibility ID number and the first four letters of your last name. Your Eligibility ID number can be found at the top of your Authorization To Test (ATT) letter. Once you've entered the required information, click "Next" to proceed.
• A list of all the available testing centers in your country/state will appear
• Enter the specific city name or zip code to get a list of the centers in your local area
• Select your preferred testing center by clicking on it
• You will then be on the scheduling page, which is set to find available seats in a 3 month period in the month of December. Leave the default settings as is and click "Go".
• When you select the date, the available times will appear in the little window on the right side. To select a time from the options, just click on it.
• You will then be directed to an Additional Information page. Please enter or modify all required information and then click "Next".
• This will bring you to a Verify Appointment Information page. If all of your appointment information is correct, click "Commit Registration". If you would like to modify your appointment information, click "Back".
• Once your date and time have been confirmed, print this page. You will also receive a Prometric Confirmation number. KEEP YOUR PROMETRIC CONFIRMATION NUMBER IN A SAFE PLACE. You will need this to cancel or reschedule your examination.

Scheduling by Telephone

If you do not have a valid email address, you will need to make testing arrangements with Prometric by phone. In the United States, U.S. Territories and Canada, please dial 1-888-763-0134. Candidates from outside the United States, U.S. Territories and Canada must contact the Prometric Regional Call Center for your area. This information can be found at www.prometric.com/CBNC. Please have your CBNC Candidate ID number available when you contact Prometric.

You will not receive a printed (email) confirmation if you schedule by telephone. You will be given a Prometric confirmation number to write down. Keep this number safe. You will need this to cancel or reschedule your examination.

Prometric has a new service called e-chat available for candidates who require urgent weekend support. Visit Prometric Customer Service for more information at www.Prometric.com/TestTakers/ContactUs.

Contact the CBNC office if you experience ANY difficulty scheduling your exam appointment at a Prometric testing center. We may be able to help.